Get instant help from our dedicated support team. Available around the clock to assist with account questions, deposits, withdrawals, and technical issues.
Instant messaging with support agents available 24/7. Fastest way to get help with account or betting questions.
Send detailed inquiries or documentation via email. Ideal for complex issues requiring screenshots or verification documents.
Browse comprehensive guides, tutorials, and frequently asked questions. Find answers instantly without waiting for support.
Register in under 2 minutes by providing basic details: email address, date of birth, and country of residence. Choose a strong password and accept the terms and conditions. Verification email is sent immediately after registration.
Upload documents directly through your account dashboard. Accepted documents include government-issued ID (passport, driver's license, national ID card) and proof of address (utility bill, bank statement) issued within the last 3 months.
Blurry images, expired documents, or mismatched information are the most common rejection reasons. Ensure your uploaded documents are clear, current, and match the details provided during registration. Contact support if documents are rejected for assistance.
Navigate to the cashier section in your account, select your preferred payment method, enter the deposit amount, and follow the prompts. Most deposits are instant and credited to your balance immediately. Minimum deposit is €10 for most methods.
If your deposit does not appear within 10 minutes, check your payment provider for confirmation. Bank transfers may take 1-3 business days. Contact support with transaction ID or receipt for immediate investigation. Funds are never lost and will be credited once verified.
Visit the cashier section, select withdrawal, choose your payment method, and enter the amount. Account must be verified before first withdrawal. Withdrawals are processed using the same method as your deposit when possible.
| Method | Processing Time | Minimum |
|---|---|---|
| E-Wallets | 0-24 hours | €20 |
| Credit/Debit Cards | 1-3 business days | €20 |
| Bank Transfer | 3-5 business days | €50 |
| Cryptocurrency | 0-12 hours | €20 |
Pending withdrawals may require additional verification, especially for first-time withdrawals or large amounts. Security checks protect your account. Bonus wagering requirements must be completed. Contact support for status updates on pending withdrawals.
The welcome bonus is automatically credited after your first qualifying deposit. Minimum deposit €20 required. Wagering requirements apply before withdrawal. Bonus expires 30 days after activation. Check the promotions page for current terms.
Wagering requirement indicates how many times you must bet the bonus amount before withdrawal. For example, a €100 bonus with 30x wagering requires €3,000 in total bets. Game contributions vary: slots typically contribute 100%, table games 10-20%. Check game weighting in bonus terms.
Ensure you meet minimum deposit requirements and bonus code (if required) was entered correctly. Some bonuses require opt-in before deposit. Check your bonus balance separately from cash balance. Contact support within 24 hours of deposit if bonus is missing.
Clear browser cache and cookies, then refresh the page. Ensure JavaScript is enabled in browser settings. Try a different browser (Chrome, Firefox, Safari recommended). Check internet connection stability. Disable browser extensions or ad blockers that may interfere with game loading.
Verify you are using the correct username and password. Use the forgot password link to reset if needed. Check if Caps Lock is on. Account may be temporarily locked after multiple failed attempts (wait 15 minutes). Contact support if still unable to access account.
Ensure app is updated to latest version. Restart your device. Check available storage space (minimum 100MB free). Reinstall app if problems persist. Mobile web version available as alternative. Contact support with device model and operating system for specific troubleshooting.
Use a strong, unique password with letters, numbers, and symbols. Enable two-factor authentication in security settings. Never share login credentials. Log out from shared devices. Report suspicious account activity immediately. Update contact information to receive security alerts.
Navigate to Responsible Gaming in account settings. Choose daily, weekly, or monthly limits. Limits take effect immediately. Increases require 24-hour cooling period. Decreases are instant. Limits apply to all deposit methods. Cannot be removed, only adjusted.
Temporarily exclude yourself from 6 months up to permanent closure. Account is immediately locked upon request. Cannot be reversed during exclusion period. Contact support to activate self-exclusion. Alternative cooling-off periods (24 hours, 1 week, 1 month) available for shorter breaks.
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